Introduction

Ozwide Power respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and in line with Australian Consumer Law.

This policy applies to personal information collected by Ozwide Power through our website, online store, direct interactions, and associated services across Australia.

Nothing in this policy limits your non-excludable rights under the Australian Consumer Law in relation to the supply of goods or services.

What Information We Collect

We may collect personal information including:

• Name
• Business name and ABN (where applicable)
• Address and delivery details
• Email address
• Phone number
• Order, quotation, and transaction details
• Payment information (processed securely via third-party payment providers)
• Account login details (if you create a website account)
• Communications with our team (email, phone, forms, and social media)
• Website usage data (including cookies, device data, and analytics)

We do not store full credit card details on our servers.

How We Collect Information

We collect information when you:

• Make a purchase or request a quotation
• Create or use a website account
• Contact us via phone, email, website forms, or social media
• Subscribe to marketing communications
• Interact with our website (including via cookies and analytics tools)

We may also collect information from freight carriers, payment providers, and other service providers where necessary to fulfil your order or request.

How We Use Your Information

We use your information to:

• Process and fulfil orders and quotations
• Arrange delivery, warranty support, and after-sales service
• Provide customer support and technical assistance
• Communicate regarding products, services, orders, and updates
• Improve our website, products, and services
• Meet legal, tax, and regulatory obligations

We only use your information where permitted by law and for the purposes described in this policy. We do not sell your personal information.

Marketing Communications

If you opt in, we may send you:

• Product updates
• Promotions and special offers
• Industry news and technical information

You can unsubscribe at any time using the link in our emails or by contacting us directly. We handle marketing communications in accordance with applicable laws, including the Spam Act 2003 (Cth).

Sharing Your Information

We may share your information with trusted third parties where necessary, including:

• Payment processors
• Freight and logistics providers
• IT, hosting, and website service providers
• Marketing and analytics platforms
• Manufacturers or suppliers (for warranty, technical support, or fulfilment)

These parties are only permitted to use your information to provide services on our behalf or as otherwise required to fulfil your request.

We may also disclose your information:

• Where required or authorised by law
• To regulatory or law enforcement authorities
• In connection with legal claims, disputes, or debt recovery
• If our business is sold, merged, or restructured (subject to appropriate confidentiality safeguards)

International Data Transfers

Some service providers may store or process data outside Australia (for example, cloud hosting, email, or analytics providers).

Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with this policy and applicable privacy laws.

Cookies & Website Tracking

Our website uses cookies and similar technologies to:

• Enable website and store functionality
• Improve user experience
• Analyse website traffic and performance
• Support relevant advertising and remarketing (where enabled)

Types of cookies we may use include:

• Essential cookies – required for site and checkout functionality
• Performance cookies – help us understand how the website is used
• Functionality cookies – remember user preferences
• Advertising cookies – support targeted marketing (where applicable)

You can manage cookie settings via your browser. Disabling cookies may affect website functionality, including checkout features.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Payment transactions are processed through secure third-party gateways. Ozwide Power does not store sensitive payment card details on our systems.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Meet legal, tax, and regulatory requirements
• Resolve disputes and enforce agreements

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

Your Rights

Under Australian privacy laws, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, out-of-date, or incomplete information
• Request deletion of your information where permitted by law
• Withdraw consent for marketing communications
• Make a complaint about how we handle your personal information

These privacy rights are separate from, and in addition to, your rights under the Australian Consumer Law when you purchase goods or services from us.

To exercise your privacy rights, please contact us using the details below. We will respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and restricting access to your account.

Ozwide Power reserves the right to suspend or terminate accounts where misuse, fraud, or unauthorised activity is suspected.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies before providing personal information.

Children’s Privacy

Our website and services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us so we can take appropriate steps.

Changes to This Policy

Ozwide Power may update this Privacy Policy from time to time by posting the revised version on this page.

Changes take effect when published unless otherwise stated. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

• Ozwide Power
• Phone: 08 6385 1104
• Email: info@ozwidepower.com.au